Delivery Information

Delivery Timeframe

For items that are in stock (95 % of products), the approximate delivery timeframes are as outlined below. Should an item be unavailable we will contact you with further delivery information.
If an order is urgent please make a note to this effect in the order comments and we will endeavor to dispatch the order as quickly as possible.

Astro Lighting Products
Same day dispatch for orders placed by 10.30 am on a working day (delivery next working day with Fedex).

Dar Lighting Products
Same day dispatch for orders placed by 10.30 am on a working (delivery next working day with ParcelForce).

Eglo Products

3 to 6 working days.

Elstead Lighting Products

2 to 3 working days (delivery with TNT).

Endon / Saxby Lighting Products

Same day dispatch for orders placed by 10.30 am on a working day (delivery next working day with Interlink Express).

Nordlux / Uber Lamp

2 to 3 working days (delivery with Parcelforce or DPD).

FMB Leuchten (wrought iron products)

3 to 4 weeks.

Italian Suppliers

3 to 4 weeks (potentially longer around time of Italian summer closed period).

It is not always possible to arrange an exact delivery time or date (but we will try our best). We will send you an email when your consignment has been dispatched. An expected delivery date will be provided and, whenever possible, this will be accompanied with consignment tracking information. In the event that you miss the delivery, the courier will leave a card in order that a second delivery attempt can be carried out (by arrangement via the courier website or a call to the courier depot).

Delivery Costs

FREE Delivery on all order totals over £50.00 to UK mainland destinations.

For an order value of less than £50.00 there will be a delivery charge of £5.95 (mainland UK deliveries). For destinations outside of mainland UK please contact us by email or by telephone to discuss any additional delivery charge.

Deliveries will be carried out using a range of reliable national couriers and delivery times are weekdays between 0900 and 1800.

Saturday delivery may be possible but this is subject to a surcharge of £25.00.

Delivery surcharges may apply to UK non-mainland destinations (e.g. to Northern Ireland, Scottish Islands and Channels Islands etc).

Any delivery surcharge (for non-mainland UK destinations or for timed delivery slots) is non-refundable in the event of goods being cancelled after receipt of the consignment.

We will make every effort to deliver within the timeframe advised but we will not be liable for any financial loss caused to you by late or non-delivery on the stated day.

Upon receipt of your order you will be asked to sign for the goods (alternative “safe place” arrangements can be made in certain cases).

Our given lead times are as accurate as possible at the time of ordering. If there are any significant delays you will always be informed. Any customers with a delayed order will be notified of the potential delay whilst we source your light from the manufacturer.

It is essential that the delivery address is clear and correct. Delivery to an incorrect address provided by the customer, will discharge any and every responsibility of the Outdoor Lighting Centre.

Breakages

When goods are delivered, they must be examined immediately for breakages. Any damage must be reported (by post, email, telephone) to the Outdoor Lighting Centre within 5 days of receipt.

In some instances it may be quicker / more convenient to re-supply a damaged part (e.g. shade) than collect and re-supply the entire fitting.

Please do not hesitate to contact us with a further queries or concerns. We will endeavor to provide you with as much information as possible in order to ensure a smooth delivery experience.